My tickets aren't working. What should I do?

All purchases are backed by our Buyer Guarantee. If your tickets aren't working at the event, please first seek assistance from the venue to re-scan your barcode. Oftentimes, barcodes are mis-scanned and the resolution is simple. If that is unsuccessful, please contact us by scrolling down and selecting “Help” in the bottom right-hand corner of this page or click here and your inquiry will be urgently addressed.