If you're having trouble accessing your tickets and it's time to head to the event, we recommend contacting the venue's box office directly for the fastest response. Alternatively, you can plan to stop by the ticket window when you arrive for your event. Please find box office contact information HERE

If you need to have your tickets moved to an alternate email address, you'll need to request that update through the team or venue directly as Project Admission is unable to make any changes post purchase

Alternatively, you can plan to stop by the ticket window when you arrive onsite for your event. 

Please note: Changing your email address on your Project Admission account will not retroactively update your email address on any past ticket orders that have been placed

You can change the email associated with your account any time you'd like. 

• Log in to your Project Admission account by clicking HERE. 
• From the thumbprint menu, select “My Profile”.
• In your profile, you’ll see where you are able to edit the email address associated with your account.

Please note: Changing your email address on your Project Admission account will not retroactively update your email address on any past ticket orders that have been placed.

Ticket delivery will vary by team and event. Please refer to the confirmation email you received from Project Admission and follow the included instructions to receive your tickets!

First, ensure you are using the same email address you used to purchase your tickets when logging into your account. If you used your work email to buy the tickets, you must use that same email to log in. If you have verified this, please submit the form for further assistance.

Unfortunately, Project Admission is unable to authorize or facilitate ticket/event exchanges. We would recommend you reach out to the venue directly to inquire further. 

Regrettably, no. As outlined in our Terms and Conditions, all sales are final.

However, if you have extenuating circumstances and would like to request a refund, we recommend reaching out directly to the team or venue that you purchased tickets to see. If a refund is requested through Project Admission, we will honor the team/venues policy around refunds. 

Note: Refunds are issued at the sole discretion of the team and venue and are not guaranteed.

Any promotional items, programs, or events are managed solely by the team and venue themselves. If you have specific questions regarding a promotion, we recommend contacting the venue directly.

All promotional items (unless otherwise noted) will be fulfilled by each individual team or venue. 

In most cases, promotional items will be made available for pickup at the event itself. All information regarding advertised promotions will be communicated by the team or venue directly.

Project Admission collaborates with industry leaders and ticketing companies to offer the best experience for accessing, transferring, and selling your tickets. All tickets are supported by Project Admission's Buyer’s Guarantee.

Please find contact information HERE